You may request a return or exchange within 4 days of receiving your order.

• Unworn, unused, and unwashed.
• All original tags, labels, and packaging intact.
• Free from stains, perfume, or signs of wear.

Cannot be returned or exchanged for hygiene/safety reasons:

• Accessories (hairbands, clips, socks, etc.)
• Personalized or custom-altered garments
• Clearance/final-sale items marked non-returnable

• Pickup arranged by us: ₹99 return fee deducted from refund.
• Self-shipping: Send to our warehouse at your own cost (address shared over email).

Use a trackable courier. Company not liable for lost/damaged self-shipped returns.

Subject to stock availability. If unavailable, refund or store credit will be issued. Exchange shipping is free if the error was ours (wrong/defective item).

Refunds issued after QC approval:

• Prepaid orders: Refunded to original payment method within 5–7 days.
• COD orders: Refunded via store credit or bank transfer.

Report within 48 hours at support@cocoandco.in with photos/videos. Free pickup and replacement/refund will be arranged.

Minor alterations at a nominal cost available. Email support@cocoandco.in. Altered products not eligible for returns/refunds (unless defective).

Orders cannot be cancelled once placed. Email support@cocoandco.in within 1 hour if made by mistake. After shipping, follow the standard return process.

Shipping charges at checkout are non-refundable, except in case of defective/wrong item. Return shipping cost is borne by customer unless fault lies with us.

Products returned without initiating request may not be processed. Repeated returns may lead to account suspension. Refunds only after QC approval.

This policy is governed by the laws of India. Disputes fall under Aurangabad, Maharashtra jurisdiction.

📧 Email: support@cocoandco.in
📞 WhatsApp/Phone: +91-8485870545